Returns & Refunds

We want you to love what you buy. If something isn't right, our returns process is simple and fair — and always in addition to your statutory rights.

Change of mind

You can return an unused item in its original, undamaged packaging within 30 days of delivery for a full refund. Items must be in a resalable condition.

Faulty or damaged items

Every product is covered by a 2-year warranty against manufacturing faults. If an item arrives damaged or develops a fault, contact us and we'll arrange a replacement or refund at no cost to you.

How to start a return

1. Contact us with your order number and the reason for your return.
2. We'll send you simple return instructions.
3. Once we receive and check the item, we'll process your refund.

Refunds

Refunds are made to your original payment method within 5–10 working days of us receiving your return. We'll email you when it's done. Original delivery charges are refunded for faulty items; for change-of-mind returns, return postage is your responsibility unless the item was faulty.

Non-returnable items

For hygiene reasons, in-ear audio products (earbuds/earphones) can only be returned if unopened, unless they are faulty.

Your statutory rights

Under the Consumer Contracts Regulations you have 14 days to cancel from the day you receive your order, and under the Consumer Rights Act goods must be as described, fit for purpose and of satisfactory quality. Our policy above goes beyond these minimums.