Privacy Policy

This Privacy Policy explains how Vibe Centre Ltd ("Vibe", "we", "us") collects, uses and protects your personal information when you shop with us or use our website. We are committed to handling your data lawfully, transparently and in line with UK GDPR and the Data Protection Act 2018.

Who we are

Vibe Centre Ltd is the data controller responsible for your personal data. If you have any questions about this policy or your data, contact us at our contact page.

Information we collect

• Details you give us — name, email, delivery and billing address, phone number and order history when you place an order or create an account.
• Payment information — processed securely by our payment providers. We never see or store your full card details.
• Technical data — IP address, device and browser type, and how you use our site, collected through cookies and similar technologies.
• Marketing preferences — whether you have opted in to receive emails from us.

How we use your information

• To process and deliver your orders and provide customer support.
• To manage your account and send order updates.
• To send marketing emails where you have opted in (you can unsubscribe at any time).
• To improve our website, products and service.
• To prevent fraud and keep our site secure.

Legal bases

We process your data to perform our contract with you (fulfilling orders), to comply with legal obligations, for our legitimate business interests (improving and securing our service), and with your consent (marketing and non-essential cookies).

Sharing your information

We only share data with trusted partners who help us run our business — including couriers, payment processors, and our ecommerce platform (Shopify). We require all partners to protect your data and use it only for the services they provide to us. We never sell your personal data.

How long we keep it

We keep order and account data for as long as needed to provide our service and meet legal, tax and accounting requirements, then securely delete it.

Your rights

You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these, contact us and we will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO).

Security

We use industry-standard measures including encrypted (SSL) connections and secure hosting to protect your data. No method of transmission is 100% secure, but we work hard to safeguard your information.

Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it was last revised.