How can we help?

We pack and send orders Monday to Friday. Standard orders usually arrive within 2–4 working days of dispatch. Express is our faster option.

Yes — sign in to your account to see your order status, or use the tracking link in the email we send when your order is on its way.
Track your order →

Email orders@vibecentre.com with your order number. For anything else, email support@vibecentre.com. We aim to reply within 48 working hours (Monday to Friday).

The warranty covers genuine manufacturing faults — it doesn't cover damage caused after the product has left our hands working correctly. That includes:

• Liquid or water damage — spills, submersion, or exposure to moisture
• Physical damage — drops, crushing, cuts, or damage from pets chewing the product
• Misuse or accidents — use outside the product's intended purpose, incorrect voltage, or forcing a connector
• Unauthorised repairs — any attempt to open, modify or repair the product yourself or through a third party
• Normal wear and tear — gradual cosmetic wear that doesn't affect how the product works

If you're not sure whether something's covered, just get in touch with photos and we'll take a proper look before saying no.

Yes — if you bought it from vibecentre.com, you can return an unused item in its original packaging within 30 days of delivery for a refund. Email orders@vibecentre.com to start.
Read our returns policy →

We can only accept returns, refunds and warranty claims for orders placed directly on vibecentre.com. If you bought from another shop, website or marketplace, please contact the seller you bought it from — your rights for that purchase are with them.

Email orders@vibecentre.com with your order number and a description of the fault — a photo or short video helps. We aim to reply within 48 working hours.
Start a claim →

MFi ("Made for iPhone/iPad") means the cable carries an Apple-authenticated chip. That means no "accessory not supported" warnings, and no risk to your charging port.

Check the connector type on the product page (USB-C, Lightning or Micro USB) against your device. Most phones from the last few years use USB-C; iPhones before the 15 use Lightning.

Same testing standard and the same 2-year warranty on both. Vibe is our premium range — braided, GaN-powered. C3 Tech is reliable everyday charging at a lower price.

All major debit and credit cards, plus digital wallets and pay-later options. You can use any of these at checkout:

Yes — all payments go through a secure, encrypted, PCI-compliant checkout. We never see or store your full card details.

Yes — repair shops, convenience stores and market traders can apply for a trade account with wholesale pricing.
Visit Vibe Trade →