Refund policy

This policy explains how returns, refunds and faulty items work for orders placed on vibecentre.com. It is in addition to your legal rights, which are never affected.

Bought somewhere else?

We can only accept returns, give refunds or swap items for orders placed directly with us on vibecentre.com. If you bought a Vibe or C3 Tech product from another shop, website or marketplace, please contact the seller you bought it from. Your rights for that purchase are with them.

Changed your mind

  • You can return an item for any reason within 30 days of the day you receive it.
  • By law you have 14 days from delivery to tell us you want to cancel, and then a further 14 days to send the item back. Our 30-day window is on top of this, not instead of it.
  • Items should be unused, complete and in their original packaging. If an item has been used or handled more than you would need to check it in a shop, we may reduce your refund to reflect its lower value.
  • For hygiene reasons, in-ear audio products (earbuds and earphones) can only be returned for a change of mind if the seal has not been broken.
  • You pay the cost of sending a change-of-mind return back to us. We recommend a tracked service, as the item is your responsibility until it reaches us.

Faulty, damaged or wrong items

  • Within 30 days of delivery: you can reject a faulty item and get a full refund.
  • After 30 days: we will repair or replace it. If that doesn't work or isn't possible, you can have a refund.
  • 2-year warranty: every product bought from vibecentre.com is covered against manufacturing faults for 2 years from the date of delivery.
  • The warranty does not cover accidental damage, liquid damage, misuse, normal wear and tear, or items that have been opened up or repaired by someone else.
  • For faulty, damaged or wrong items we cover the cost of the return and send any replacement free of charge.
  • If your parcel arrives damaged, please tell us as soon as you can and send photos of the item and the packaging.

How to return an item

  1. Email orders@vibecentre.com with your order number, the item(s) and the reason. For faulty items, please include a photo or short video.
  2. We'll reply with your return instructions. We aim to reply within 48 working hours (Monday to Friday, not including bank holidays).
  3. Send the item back to: Vibe Centre Ltd, 5 Salop Street, Bolton, BL2 1DZ, United Kingdom.

Refunds

  • We refund you within 14 days of receiving the item back, or of you showing us proof that you've sent it, whichever is sooner.
  • Refunds go back to the payment method you used. Your bank may take a few more working days to show it.
  • If you cancel within the 14-day legal period, we also refund the delivery you paid for, up to the cost of our Standard delivery (£4.99). If you chose Express, the extra cost above Standard is not refunded.
  • For faulty or wrong items, we refund the full delivery cost.
  • We don't do direct exchanges. If you'd like something different, return the item for a refund and place a new order.

Cancellation form (optional)

You can tell us you want to cancel in any clear way, for example by email. If you prefer, you can copy this wording:

To Vibe Centre Ltd, 5 Salop Street, Bolton, BL2 1DZ, United Kingdom, orders@vibecentre.com: I hereby give notice that I cancel my contract for the following goods: [item(s)]. Ordered on [date] / received on [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date].

Who we are

Vibe Centre Ltd (company number 05167237, registered in England and Wales). Registered office: 5 Salop Street, Bolton, BL2 1DZ, United Kingdom.

Order questions: orders@vibecentre.com. Everything else: support@vibecentre.com. We aim to reply within 48 working hours (Monday to Friday, not including bank holidays).